Privacy Policy

Who we are

Strata is a CRM and business management platform operated by Parrot Media Limited.

Parrot Media Limited is registered in England and Wales under company number 16264591, with its registered office at 36a Daniels Gate, Long Sutton, Lincolnshire PE12 9DN.

Parrot Media Limited is registered with the Information Commissioner’s Office under registration number ZC249861.
You can contact us about privacy or data protection matters at:

Email: hello@getstrata.uk

When this policy applies

This policy explains how we handle personal data when you:

Visit getstrata.uk
Submit an enquiry or request a demonstration.
Communicate with us by email, telephone or another channel.
Represent a business considering or using Strata.
Have a user account within the Strata platform.
Receive relevant business-to-business communications from us.

Our role under data protection law

Our role depends on why personal data is being processed.

Parrot Media Limited acts as the data controller for personal data collected for its own purposes, including website enquiries, demonstration requests, customer administration, billing, product communications and business development.

When an installer uses Strata to store and manage information about its customers, leads, employees, contractors or suppliers, that installer is normally the data controller. Parrot Media Limited acts as the data processor, handling that information on the installer’s instructions and in accordance with our contract and data processing agreement.

If your information is held in Strata by one of our customers, you should contact that business directly in the first instance. We will support the business in responding where required.

Information we collect

Depending on how you interact with us, we may collect:

Your name and job title.
Your business name.
Your email address and telephone number.
Information included in an enquiry, demo request or correspondence.
Information about your current business systems and operational requirements.
Account information, user roles and login activity.
Subscription, billing and payment records.
Technical information such as your IP address, browser, device and pages visited.
Records of demonstrations, support requests and communications.
Professional contact information obtained from public business sources.

We do not intentionally collect special-category personal data through the Strata marketing website. Please do not include sensitive personal information in the demo-request form.

Information processed through Strata

Businesses using Strata may upload or create personal data relating to their own customers, prospective customers, employees, salespeople, canvassers, fitters, subcontractors and suppliers.

This may include:

Contact and property details.
Lead, appointment and sales information.
Quotations and contracts.
Survey and installation records.
Notes, documents and correspondence.
Payment and invoice information.
Service calls and guarantee records.
Staff activity, scheduling and commission information.

The subscribing business determines why this information is collected and how it is used. Parrot Media Limited processes it to provide the Strata service on that business’s behalf.

How we use personal data

We keep contact form submissions for as long as is necessary to respond to your enquiry and for a reasonable period thereafter in case of follow-up queries.

We may use personal data to:

Respond to enquiries and arrange demonstrations.
Understand whether Strata is suitable for a business.
Provide, administer and support the Strata platform.
Create and manage customer and user accounts.
Process subscriptions, invoices and payments.
Provide service, security and operational communications.
Investigate technical problems and protect the platform against misuse.
Improve Strata and understand how its features are used.
Maintain financial, contractual and compliance records.
Send relevant business-to-business information about Strata.
Meet our legal and regulatory obligations.

We do not sell personal data.

Our lawful bases

Depending on the circumstances, we rely on:

Contract: where processing is necessary to provide Strata or take steps requested before entering into a contract.
Legitimate interests: to respond to enquiries, manage customer relationships, operate and secure our service, improve Strata and promote it to relevant businesses.
Legal obligation: where information must be retained or disclosed to comply with the law.
Consent: where consent is required, including for certain forms of electronic marketing or non-essential cookies.

You can withdraw consent at any time where processing is based on consent.

Business development and marketing

We may obtain professional contact information from public or commercial business sources, including company websites, trade directories, Companies House, professional networking platforms and business-data providers.

We may use this information to contact relevant home-improvement and installation businesses where we believe Strata may be of legitimate interest to them.

Every marketing communication will provide a straightforward way to opt out. We will retain limited suppression information where necessary to ensure that someone who has opted out is not contacted again.

We will comply with applicable UK data protection and electronic-communications requirements.

Who we share information with

We may share personal data with trusted organisations that help us operate Strata and our business, including:

Website hosting and contact-form providers.
Cloud infrastructure and data-storage providers.
Email delivery and communication providers.
Payment and billing providers.
IT support, security and software suppliers.
Accountants, legal advisers, insurers and other professional advisers.
Public authorities where disclosure is legally required.

These providers may only use personal data for the agreed service and must protect it appropriately.

When acting as a processor for a Strata customer, we only appoint sub-processors in accordance with our contractual and data-protection obligations.

How long we retain information

We retain personal data only for as long as it is needed for the purpose for which it was collected.

As a general guide:

Website enquiries and demo requests are retained for up to 24 months after the last meaningful contact.
Marketing records are retained until you opt out or the information is no longer relevant.
Customer, subscription, contractual and financial records may be retained for up to six years after the relationship ends.
Security and technical logs are retained only for as long as reasonably required to maintain and protect the service.
Data held in Strata for a customer is retained in accordance with that customer’s instructions, our agreement and any applicable backup-retention periods.

Some information may be retained for longer where required by law, to resolve a dispute or to establish or defend a legal claim.

Cookies

The Strata marketing website currently uses only cookies or similar technologies that are necessary for the website and its forms to operate.

We do not currently use advertising or behavioural-tracking cookies. If non-essential analytics or marketing technologies are introduced, this policy will be updated and consent will be requested where required.

Security

We use reasonable technical and organisational measures to protect personal data against accidental loss, unauthorised access, misuse, alteration or disclosure.

Access to the Strata platform is restricted according to user accounts, permissions and business requirements. However, no online system can be guaranteed to be completely secure.

Your rights

Depending on the circumstances, you may have the right to:

Request access to your personal data.
Ask us to correct inaccurate or incomplete information.
Request deletion of your information.
Ask us to restrict how your information is used.
Object to processing based on legitimate interests.
Receive certain information in a portable format.
Withdraw consent where processing relies on consent.
Complain to the Information Commissioner’s Office.

These rights are subject to certain legal conditions and exemptions.

To exercise a right relating to information controlled by Parrot Media Limited, email hello@getstrata.uk.

If your information has been entered into Strata by one of our customers, please contact that business first because it is normally the data controller.

You can also complain to the Information Commissioner’s Office through ico.org.uk.

Changes to this policy

We may update this policy when our services, suppliers or legal obligations change. The latest version will always be published on getstrata.uk with its updated date.